At CROSSBORDER HUB PTE. LTD., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://xekovi.com/ or make a purchase from our store.
By using our website, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how we collect, use, and protect your personal data.
1. Information We Collect
We collect the following types of information when you visit our website or make a purchase:
- Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment details (such as credit card information).
- Non-Personal Information: This includes data collected automatically as you browse our website, such as your IP address, browser type, device information, and browsing activity. This information helps us improve the functionality and user experience of our website.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: To process and deliver the products you have purchased, and to manage your account.
- Customer Service: To respond to your inquiries, provide support, and address any issues you may have with your order.
- Marketing and Promotions: To send you promotional emails or newsletters with information about new products, special offers, and updates. You can opt out of receiving these communications at any time.
- Improving Our Services: To analyze customer behavior and website performance in order to enhance our website and improve your shopping experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering services such as payment processing, shipping, and email marketing. These third-party providers are contractually bound to protect your information and use it solely for the purposes for which we provide it.
In some cases, we may also disclose your information if required to do so by law or in response to legal requests.
4. Data Security
We take your privacy and the security of your personal information seriously. We implement reasonable physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and allow us to remember your preferences, track the pages you visit, and improve your overall browsing experience.
You can choose to disable cookies in your browser settings, but doing so may impact your ability to use some features of our website.
6. Your Rights and Choices
You have the right to access, update, and correct your personal information at any time. If you would like to review or change the information we have on file, please contact us at [email protected].
You may also request that we delete your personal data, subject to certain legal obligations. Please note that if you request the deletion of your information, it may impact our ability to provide services or process orders.
If you no longer wish to receive marketing emails from us, you can unsubscribe by following the instructions in the email or by contacting us directly.
7. International Transfers
As we are a global company, your personal information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. By using our services, you consent to such transfers.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
We are dedicated to ensuring your privacy and security while shopping with us. Thank you for trusting CROSSBORDER HUB PTE. LTD..