Thank you for shopping with CROSSBORDER HUB PTE. LTD.! We aim to provide a smooth and efficient shipping experience for all our customers. Please read our Shipping Policy to understand how we handle shipping for orders placed through our website https://xekovi.com/.
1. Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed, excluding weekends and holidays. Please note that processing time may vary during peak seasons or in the event of special promotions or holidays.
- Order Confirmation: Once your order is processed, you will receive an email confirming your order and shipment details, including a tracking number.
2. Shipping Methods
We offer a variety of reliable shipping carriers to ensure timely delivery of your purchases. These include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other carriers (based on location)
Shipping methods and rates will be displayed at checkout based on your delivery address.
3. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method selected. The delivery time for your order depends on the shipping carrier and your location. Here are general guidelines:
- Domestic Orders (Within the U.S.): Delivery typically takes 3-7 business days depending on the shipping method and location.
- International Orders: Delivery times for international orders vary by destination but typically range from 7-21 business days.
Please note that delivery times are estimates and may vary based on factors such as carrier delays, customs processing, or weather conditions.
4. International Shipping
We are pleased to offer international shipping to most countries. Please note the following:
- Shipping Costs: International shipping rates are calculated at checkout based on your shipping address and the carrier selected.
- Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be applied to the package upon arrival in your country. These charges are outside of our control and are not included in the shipping fees paid at checkout.
If you are unsure about customs duties or taxes in your country, we recommend checking with your local customs office before placing your order.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the respective carrier’s website (e.g., USPS, FedEx, UPS, or DHL). Tracking details may take up to 24 hours to be updated after the shipment is processed.
6. Shipping Restrictions
- We do not currently ship to P.O. boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to carrier policies or the nature of the product. If this applies to your order, we will notify you before shipment.
7. Shipping Issues
If you experience any issues with your shipment, such as delayed delivery, missing packages, or damaged items, please contact our customer service team at [email protected] as soon as possible. We will work with you and the carrier to resolve the issue promptly.
- Lost or Stolen Packages: Once the tracking information indicates that the package has been delivered, CROSSBORDER HUB PTE. LTD. is not responsible for lost or stolen items. We recommend you check with your local postal service or carrier for assistance.
8. Change of Shipping Address
If you need to change the shipping address after placing your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate the change, but once the package has been shipped, we cannot guarantee the modification of the shipping address.
9. Order Cancellations
If you wish to cancel your order, please contact us immediately at [email protected]. We process orders quickly, so cancellation requests must be made before the item is shipped. Once the order is shipped, cancellation is no longer possible.
10. Customer Service
If you have any questions or concerns about shipping, delivery, or tracking, feel free to reach out to our customer service team at:
Email: [email protected]
We are here to assist you and ensure that your shopping experience is as smooth and pleasant as possible.
By placing an order with CROSSBORDER HUB PTE. LTD., you acknowledge and agree to this Shipping Policy. Thank you for choosing us! We hope you enjoy your purchase.